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Section 5. About Supported Binaries
- 5.1 Must I use only binaries provided by MySQL/Sun in order to receive support?
- 5.2 What limitations apply if I use third-party binaries?
- 5.3 Must my binaries contain only source code from MySQL/Sun?
- 5.4 Must I purchase MySQL Enterprise under MySQL's Commercial License in order to receive support?
- 5.5 Can I receive support for debug binaries?
- 5.6 Does MySQL Enterprise include support for pre-GA binaries?
- 5.7 Does MySQL Enterprise include support for MySQL Cluster?
- 5.8 Does MySQL Enterprise support cover MySQL's Embedded Server (libmysqld)?
5.1 Must I use only binaries provided by MySQL/Sun in order to receive support?
No. MySQL will provide technical support, depending on contract level and type, for binaries we build (including MySQL Enterprise Server, MySQL Community Server, MySQL Embedded Server) as well as binaries originating elsewhere. However, using binaries built by MySQL/Sun provides additional benefits including HotFixes, Monthly Rapid Updates, Quarterly Service Packs and the most thorough testing. These benefits are not available when using binaries built by third parties.
We do recognize that some customers face situations where use of binaries built by MySQL/Sun may not be practical. We will provide technical support to these customers too, subject to certain limitations. To receive the most complete technical support you must use only binaries built by MySQL/Sun.
The list of MySQL Enterprise supported platforms is available at http://www.mysql.com/support/supportedplatforms/enterprise.html and the list of MySQL Embedded (OEM) supported platforms can be found at http://www.mysql.com/support/supportedplatforms/
5.2 What limitations apply if I use third-party binaries?
Third-party binaries do not receive Hotfixes, Monthly Rapid Updates, Quarterly Service Packs, or the most thorough testing. Any indemnification provisions of your MySQL contract would apply only to binaries provided by MySQL/Sun.
Additionally there may be other inherent limits on the nature or extent of technical support we can provide for third-party binaries. These limitations can be due to the many factors beyond the control of MySQL/Sun, such as the compiler, flags, and libraries used to build the binaries, the absence of testing by MySQL/Sun, and our lack of compatible hardware for troubleshooting.
We may be unable to diagnose issues that do not appear to be caused by MySQL. For example, if you do not use a binary built by MySQL/Sun and our support engineers cannot reproduce your problem when using a comparable binary built by MySQL/Sun, we may be unable to provide further support on your issue.
None of these limitations exist when you use production-ready (GA) binaries built by MySQL/Sun.
5.3 Must my binaries contain only source code from MySQL/Sun?
Yes, unless by special arrangement with MySQL AB. Our ability to provide technical support for binaries created from source code not officially released by MySQL/Sun is necessarily limited. Technical assistance normally requires that your problem be reproducible using a binary built by MySQL/Sun.
5.4 Must I purchase MySQL Enterprise under MySQL's Commercial License in order to receive support?
No. The MySQL Enterprise binaries are licensed under the GPL, by default. You can request commercially-licensed MySQL binaries at no additional charge. MySQL will provide support in either case.
5.5 Can I receive support for debug binaries?
Yes. However, these binaries have been compiled with extra debug information, and are not intended for production use because the included debugging code may cause reduced performance.
5.6 Does MySQL Enterprise include support for pre-GA binaries?
Yes. However, because these releases are under active development, there are inherent limitations surrounding them. As they are not production-ready, you should carefully determine their suitability to your circumstances. Pre-GA releases do not receive HotFixes, Monthly Rapid Updates, Quarterly Service Packs, or the most thorough testing. Any indemnification provisions of your MySQL contract would apply only to production-ready (GA) binaries.
Pre-GA releases include alpha, beta, release-candidate (gamma), milestone or periodic snapshot builds.
5.7 Does MySQL Enterprise include support for MySQL Cluster?
No. See here for details related to MySQL Cluster support.
5.8 Does MySQL Enterprise support cover MySQL's Embedded Server (libmysqld)?
No.
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